Return Policy

Service-Based Business

As a service-based business providing gift wrapping services, our return policy applies to completed work and service delivery. Since our services involve custom work tailored to specific requests, returns and refunds are handled on a case-by-case basis.

Cancellation Policy

If you need to cancel a service request, please contact us as soon as possible. Cancellation requests made before work begins may be eligible for a full refund. Cancellations made after work has started will be evaluated based on the amount of work completed.

Quality Concerns

If you are not satisfied with the quality of our service, please contact us within 48 hours of receiving the completed work. We will review your concerns and work with you to address any issues.

Refund Process

Refund requests will be evaluated based on the specific circumstances of each case. If a refund is approved, it will be processed using the original payment method within 5-10 business days.

Damaged Items

If items are damaged during our service, please contact us immediately. We will assess the situation and work with you to resolve the matter appropriately.

Contact for Returns

To initiate a return or refund request, please contact us at:

Email: contact@zencandlesglow.world
Phone: +1 734 772 7833
Address: 480 Frazier St, River Rouge, MI 48218, United States

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date.